Frequently asked questions
- What is Rip City Delivery?
- What is Hypur?
- What is CanPay?
- Where do you deliver?
- What if I don’t like the products I receive?
- Why can’t you deliver to me?
- How do I drive for Rip City Delivery?
- Will I be able to track my driver like Uber and Lyft?
- Why do you need so much of my information? What are you going to do with it?
- Do I need to receive my order in person?
- How will my order be delivered?
- Why do you want my phone number?
- Why do you need my email address?
- Why do you need my birthday?
What is Rip City Delivery?
A: Rip City Delivery provides on-demand cannabis delivery to adults 21 and older in SW Portland. Place your order in our online store, and a Rip City Delivery driver will deliver to your door in 60 minutes or less. Most orders will be filled in less than 45 minutes. One minute is one minute too long, we know. Faster delivery times will be a leading focus, until one of our delivery drones is dropping cannabis through your rooftop drone-door.
What is Hypur?
A: Hypur safely and reliably enables electronic payments on our website. Add items to your cart as usual, and select Hypur as your payment option at checkout. The Hypur app can be downloaded in the Apple App Store, or you can sign-up for a Hypur profile on their website... link on our Checkout page. Hypur is very convenient to use as it removes payment collection from the in-person delivery process. We are happy to offer the Hypur service at no additional cost to our customers.
What is CanPay?
A: CanPay safely and reliably enables electronic touchless payments using a QR code at your door. CanPay accounts are active and available for use immediately after signing up. The CanPay app can be downloaded directly from their website www.canpayapp.com. We have been happy to offer CanPay to our customers since 2017 without a single issue yet! There are no fees associated with using CanPay.
Where do you deliver?
A: Any house or apartment in SW + NW Portland and 97212, 97214, 97202, 97232. Unfortunately, we are prohibited from delivering to dormitories, hotels, motels, or bed and breakfasts. The 97225 zip code technically lies outside of Portland and in unincorporated Washington County. Therefore, 97225 falls outside of our legal delivery area.
If you are unsure, please visit www.portlandmaps.com and enter your address to verify. "Jurisdiction" will be listed as "Portland / Multnomah" for those within Portland city limits. If anything else is listed under "Jurisdiction" such as unincorporated Multnomah County or unincorporated Washington County, it is against state delivery regulations for us to deliver.
What if I don’t like the products I receive?
A: Rip City Delivery delivers with a 100% satisfaction guarantee, or your money back. If you don’t like the products you receive, our driver will gladly refund your money and wish you a nice day. We know you will be satisfied. That is why we stand behind our products and service so strongly. Customer satisfaction is our highest priority!
Why can’t you deliver to me?
A: It is our goal to serve a small area very well, with prompt and professional service. We currently deliver anywhere in SW + NW Portland and 97212, 97214, 97202, 97232. Please note -- 97225 technically lies in unincorporated Washington County and outside Portland city limits. Unfortunately this technicality prohibits Rip City Delivery from delivering to 97225 addresses.
Will I be able to track my driver like Uber and Lyft?
A: For the safety of our drivers and customers, we will not be enabling this feature. Customers will receive an emailed electronic receipt, and two text message updates. One message to let you know your order was received, and another when the driver is en route.
Why do you need so much of my information? What are you going to do with it?
A: Any personal information collected is used to satisfy Oregon Liquor Control Commission and City of Portland regulations. All information will be disposed of securely and responsibly as soon as is legally possible. We respect your privacy, and our responsibility to ensure the security of your information.
Do I need to receive my order in person?
A: Yes. Our drivers must verify, with proper identification, that the person receiving the order is the person who placed the order online. Our drivers must also verify this person is over 21 years old. Acceptable forms of ID include a Driver’s License, a state ID card, a military ID, or a Passport.
How will my order be delivered?
A: Discreetly and professionally by one of our friendly drivers. Rip City Delivery vehicles are unmarked.
Why do you want my phone number?
A: You'll receive two notifications, one when the order is processed, and another when the delivery driver is en route.
Why do you need my email address?
A: Rip City Delivery will provide an electronic receipt for your order.
Why do you need my birthday?
A: State regulations require we collect the birth date of the individual ordering prior to delivery.